Terms and conditions

1.1 Extnd Media ("we", "us", "our") refers to Extnd Media, ABN 19 427 902 871.

1.2 Client ("you", "your") refers to any person or entity engaging our services.

1.3 Services refers to all creative, production, and strategic services we provide, including (but not limited to) videography, photography, brand storytelling, content creation, and campaign production.

1.4 Work Product means all creative materials and deliverables we produce as part of the Services.

1.5 Agreement refers to these Terms and Conditions together with any Scope of Work (SOW), proposal, or written agreement between Extnd Media and the Client.

2.1 These Terms and Conditions apply to all agreements, arrangements, transactions, SOWs, and dealings between Extnd Media and the Client in relation to the Services.

2.2 All work we conduct is provided on the understanding that the Client agrees to these Terms and Conditions and the specific Scope of Work for each project.

3.1 Quotations are based on estimated time and resources required under standard conditions and are calculated at a day or project rate.

3.2 The number of revisions included in the project will be clearly stated in the Scope of Work (SOW). Any revisions beyond what is specified may incur additional charges.

3.3 If the Client requests substantial changes or additions beyond the agreed scope, we reserve the right to issue an updated quotation or apply additional charges.

4.1 The Client agrees to pay the fees specified in the accepted quotation or SOW.

4.2 Unless otherwise agreed in writing: (a) 50% of the total project fee is due before commencement (the Retainer); (b) the remaining balance is due by the invoice date stated on interim or final invoices.

4.3 We will not begin pre-production or scheduling until the Retainer is received.

4.4 Late payments may incur interest at a rate of 2% per month (or part thereof), calculated daily from the due date until paid in full, in addition to any recovery costs under clause 18.

4.5 All fees are stated in Australian Dollars (AUD).

4.6 Unless otherwise stated, all fees are exclusive of GST. Where GST applies, it will be itemised on the relevant invoice.

5.1 Cancellations must be provided in writing during normal business hours (9:00 AM to 5:00 PM AEST, Monday to Friday). Notices received outside of business hours are deemed received at the start of the next business day.

5.2 If cancellation occurs more than 7 days before the scheduled date, the Client must reimburse any pre-production or third-party expenses we have incurred.

5.3 Cancellations within 7 days of the scheduled date incur a 50% fee; within 24 hours, the full agreed fee is payable.

5.4 The Client may request to reschedule a shoot once at no charge with more than 7 days' written notice, subject to our availability. Reschedule requests within 7 days of the scheduled date may be treated as a cancellation under clause 5.3 unless we agree otherwise in writing.

6.1 The number of revisions included in each project will be clearly stated in the Scope of Work (SOW). Any additional revisions requested beyond what is included may incur additional charges.

6.2 The Client must provide all feedback or change requests within five (5) business days of receiving the draft deliverable unless otherwise stated in the SOW. Delayed feedback may impact delivery timelines.

6.3 We retain discretion regarding artistic and technical feasibility of requested changes.

7.1 The Client is responsible for obtaining any necessary permissions and paying any required fees to film or photograph at specific venues, locations, or events.

7.2 The Client agrees to reimburse reasonable travel and accommodation expenses we incur where applicable.

7.3 The Client is responsible for ensuring suitable parking access or covering parking fees for our crew and equipment.

8.1 The Client acknowledges that creative production involves elements of artistic expression and interpretation. We reserve full creative discretion over the style, presentation, and artistic direction of the final Work Product.

8.2 Re-editing or re-shooting of commissioned works is available only by prior arrangement and will be subject to an additional quotation.

9.1 We retain ownership of all raw footage, image files, and project materials until full payment is received.

9.2 Upon full payment, the Client is granted a perpetual, non-exclusive licence to use the final deliverables for their intended business or promotional purposes as outlined in the SOW.

9.3 Only raw footage may be purchased separately upon request, provided all invoices are paid in full. Working project files (including edit files, templates, or LUTs) remain the property of Extnd Media and are not available for purchase or release.

9.4 We reserve the right to use any completed work (in part or full) for our portfolio, social media, marketing, or promotional purposes unless otherwise agreed in writing prior to commencement.

9.5 Copyright for any third-party materials (such as music, images, or logos) used in the Work Product remains with the original owner.

10.1 The Client must provide all necessary materials, information, and permissions required to complete the Services.

10.2 The Client warrants that any content provided (including logos, images, and music) does not infringe third-party rights.

10.3 The Client indemnifies and holds harmless Extnd Media from any claims or legal actions resulting from materials, instructions, or content provided by the Client.

11.1 We may engage subcontractors or external suppliers to deliver parts of the Services where needed, while remaining responsible for final delivery quality.

12.1 Any estimated completion date depends on the Client providing timely feedback, approvals, and materials.

12.2 The Client must nominate a primary contact person to liaise with us throughout the project.

12.3 Delays in communication or approvals may affect delivery timelines and may result in additional costs.

13.1 Ownership: all raw footage, video files, audio files, and edited works remain the property of Extnd Media until full payment is received. Ownership of raw footage is not included unless purchased separately.

13.2 Usage: we may use any recorded material for promotional purposes unless the Client requests otherwise in writing before production.

13.3 Storage: we retain raw and edited files for up to twelve (12) months after project completion. After this period, files may be deleted or archived at our discretion.

13.4 Clients may request copies of raw footage for an additional fee quoted by us, subject to full payment of all outstanding invoices.

14.1 In the event of equipment failure, illness, or other unforeseen circumstances preventing us from fulfilling our obligations, our liability is limited to the return of any retainer paid. We will make reasonable efforts to reschedule or provide alternative solutions where possible.

15.1 We reserve the right to terminate Services if: (a) the safety of personnel or equipment is compromised; or (b) the working environment poses unreasonable risk.

15.2 In such cases, any retainer paid is non-refundable.

15.3 We may seek compensation for any loss or damage arising from the Client's actions or negligence.

16.1 Except for non-excludable statutory rights, our liability is limited to resupplying the Services or refunding the cost of Services provided.

16.2 We are not liable for indirect, consequential, or special losses, including loss of profit, reputation, or third-party claims.

17.1 We are not liable for delays or failures caused by circumstances beyond our reasonable control, including equipment failure, illness, or extreme weather. Obligations will be suspended or adjusted accordingly during such events.

18.1 The Client is responsible for any legal or debt recovery costs we incur in recovering unpaid invoices.

19.1 All information provided by the Client will be treated as confidential. We will not disclose private or proprietary information without consent unless required by law.

20.1 These Terms and Conditions are governed by the laws of Victoria, Australia. Any proceedings must be brought before a Victorian court.

20.2 If any clause is deemed unenforceable, the remaining clauses will continue to apply.

20.3 Any amendment or variation to these Terms must be in writing and signed by both parties.

21.1 Extnd Media reserves the right to update these Terms and Conditions periodically. The version in effect at the time of project commencement applies to that project.